FAQ -

General Question

Which businesses can use ChargeEase?

ChargeEase works for all types of businesses, including SaaS, schools, gyms, healthcare, e-commerce, real estate, manufacturing, and logistics.

What payment methods are supported?

ChargeEase supports multiple gateways, including JazzCash, Easypaisa, Stripe, PayPal, bank transfers, and multi-currency payments for international transactions.

Can customers manage their subscriptions?

Yes. ChargeEase offers a secure customer portal where users can track invoices, manage subscriptions, and view payment history.

Is ChargeEase secure?

Absolutely. ChargeEase uses encryption and complies with local and international payment regulations to ensure your data and transactions are safe.

How can I get started with ChargeEase?

Does ChargeEase charge any transactional fees?

ChargeEase itself does not charge extra transactional fees on your payments. Standard payment gateway fees may still apply depending on your chosen gateway.

What happens if I exceed the number of paying customers included in my plan?

If you exceed your plan’s included number of paying customers, you can either upgrade your plan or pay an additional fee for the extra customers, depending on your subscription terms.

What is a monthly active customer (MAC) plan?

A Monthly Active Customer plan counts only customers who make payments or are actively subscribed in a given month. Pricing is based on the number of active users per month.

Can ChargeEase handle international transactions?

Yes. Multi-currency support, automatic tax calculation, and integration with international gateways make cross-border payments smooth and compliant.

Can I customize invoices?

Yes. ChargeEase allows you to fully brand your invoices with logos, colors, and custom fields.

What happens if a payment fails?

ChargeEase automatically retries failed payments and sends reminders to customers until the payment succeeds, minimizing missed revenue.

How flexible are billing options in ChargeEase?

Very flexible! You can offer subscriptions, one-time invoices, installment plans, and other billing options customized for each customer

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About ChargeEase

ChargeEase automates invoicing, payments, and tax compliance, helping businesses in Pakistan streamline finances and boost cash flow.

General Question

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About ChargeEase

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